Important Information For American Customers

Important Update for Our U.S. Customers Sept 9th 2025

We have implemented a new system to collect duties, tariffs, and associated import taxes directly at checkout for all U.S. orders. The amount you see at checkout is calculated based on the items in your cart and will be remitted directly to U.S. Customs and Border Protection (CBP) before your shipment crosses the Canada/U.S. border.

It is important to understand that these charges are not set by us. They are determined by U.S. legislation and executive orders, and we have no control over the rates. While we understand these fees can sometimes feel high, please know that:

We do not profit from these charges.
100% of the fees collected are remitted directly to U.S. CBP.
This process ensures your shipment is cleared for import into the United States without unexpected delays or surprise charges upon delivery.

We value our U.S. customers and want to be as transparent as possible. By collecting these fees upfront, we are helping you avoid unexpected costs and ensuring a smoother delivery experience.

Important Update: Changes to U.S. Returns Policy and Sales Terms

We want to inform our customers about important updates that will affect your shopping experience. As of March 4, 2025, due to significant changes in how U.S. Customs and Border Protection is processing cross-border shipments, we regret to inform you that we will no longer be able to accept returns from customers in the United States. All sales to customers in the U.S. will now be considered final sale.

What This Means for Our U.S. Customers

This change is a result of recent modifications in how U.S. Customs handles shipments entering and leaving the United States. Unfortunately, these changes have made it impossible for us to process returns from U.S.-based customers in a way that aligns with our operational capabilities.

Why the Change is Happening

While we had hoped that the ongoing situation surrounding tariffs and trade regulations would improve, the updated customs processes have introduced new challenges that are no longer sustainable for us to navigate. As a result, all orders placed by U.S. customers will be subject to final sale terms, with no option for returns or exchanges.

Looking Ahead

We remain hopeful that the situation will evolve and allow us to revisit our return policy in the future. However, until significant changes are made to the cross-border trade regulations, this policy will be in effect. We are closely monitoring developments and will keep you informed of any updates as soon as we have more concrete information.

Our Commitment to Transparency

We understand that this change may be disappointing and we sincerely apologize for any inconvenience this may cause. As always, we are committed to keeping you informed with the most up-to-date policies to ensure that you can shop with confidence.

If you have any questions or concerns regarding this update, please do not hesitate to contact our customer service team. Thank you for your understanding and continued support.